Property-box.com reserves the right to suspend services at any time and for any reason.
Property-box.com will host products on our own servers and with a time limit of one calendar year from date of upload. Any extension to this must be agreed by Property-box.com.
Failure to pay an invoice within the payment terms of 14 days, may result in legal action for the recovery of the debt. Additionally, interest at 3% above the Bank of England base rate of interest will be applied, unless specifically agreed with Property-box.com.
All product designs and concepts produced by Property-box.com are owned solely by property-box.com. Under no circumstances will any design or concept be used unless specifically agreed in writing by property-box.com.
The Standard pay option is for Estate Agents that wish to pay for the service or product immediately upon ordering.
Invoices will be sent to the client within 10 days of receipt of order even if Property-box.com have not been able to book at photographic appointment with the necessary contacts.
Payments are due within 14 days of invoice date unless specifically agreed in writing with Property-box.com
Cancellation of an order must take place three working days before date of appointment. In the situation where this was not possible a cancellation charge of 50% of the order value is applied
If an order is cancelled directly upon the arranged day for Virtual Tour photography or Floor plan, then a 75% cancellation charge is applied to the order amount.
If an order is cancelled after the photography or floor plan measurement has been completed but between product delivery, then no refund is given. Property-box will still provide the client with the ordered product.
If in the event the order is for a vendor to pay then invoices will be sent accordingly. If Property-box.com cannot procure payment from this vendor then responsibility to settle the outstanding amount will be the ordering Estate Agent.
Property-box.com will endeavor to complete an order within two working days of photographic appointment. We do not accept any responsibility for any orders that may take longer than this.
Whilst we endeavor to produce the floor plans to scale we do not accept responsibility for any errors. Relating to this point, all floor plans, walkthroughs and 3D models should be considered as graphical or artists representations only.
The PAYS payment scheme is offered solely at the discretion of Property-box.com
All PAYS orders are subject to an administration charge highlighted on the order form. This administration charged may be wavered at the discretion of property-box.com.
Guideline volume order amounts for Estates Agents should be adhered to. Property-box.com reserve the right to withdraw PAYS options to an Estate Agent at any time.
Cancellation of an order must take place three working days before date of appointment. In the situation where this was not possible a cancellation charge of 50% of the Standard Payment order value is applied
If an order is cancelled directly upon the arranged day for Virtual Tour photography or Floor plan, then a cancellation charge of 70% of the Standard Payment order value is applied.
If an order is cancelled after the photography or floor plan measurement has been completed but between product delivery, a cancellation charge of 100% of the Standard Payment value for the particular product. Property-box will still provide the client with the ordered product but at the reduced rate.
Property-box.com internal property auditing team, will from time to time contact Estate Agents to obtain the status of a property under the PAYS order scheme. If the Estate Agency is found to not declare, withhold information or willingly provide false information relating to a PAYS order then all outstanding PAYS order amounts will be due for payment immediately and in full. In the event that this occurs, all current products hosted by ourselves may be removed without notice. We do not accept responsibility for any vendor paid products that may be affected.
All PAYS products are to be paid on completion of the corresponding products property as detailed above. If payment terms are broken then Property-box.com reserve the right to full payment of all products hosted on our systems.
Virtual Tour scene selection for any premises is at the discretion of Property-box.com staff. Specific rooms may be specified on the order form and will be adhered to by Property-box.com where possible. In the event that none are specified on the order form, Property-box.com reserve the right to photograph each property scene under the sole discretion of the photographer. We will of course try to promote the property using the best images and scenes available.
All products or services relating to 3D Property Modeling, Artists impressions and Graphic Design will be subject to a 30% deposit payable before work has commenced.
Once design freeze is achieved, first modeling or impression drafts have been produced, then 70% of the full order is payable.
Full payment is due upon product or service signoff. All products will remain the sole property of Property-box.com until full payment is received.
Designs completed by Property-box.com remains the sole property of Property-box.com unless agreed in writing.